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How to Schedule An Appointment

You can schedule an appointment at the Al-Hasa Primary Care Clinic by phone or online:

  • Call the Centralized Contact Center (800-305-4444)
  • Use the Saudi Aramco myhome Corporate Portal (Saudi Aramco Employees)
Read more about same day appointments

Same Day Appointments

If you require an immediate appointment with your physician:

  • Call the Centralized Contact Center (800-305-4444) early that morning to request a Same Day Appointment (limited availability)
  • Can be booked by coming to Primary Care Clinic Reception early in the morning

Planning for Your Appointment

If this is the first visit, please bring any medications you or the patient are currently taking. If the patient is a child (under 18 years), bring their available medical reports and immunization records and make sure that they are accompanied by a guardian.

View the Al-Hasa Primary Care Clinic Map to assist you during your visit.


Urgent Care Clinic

The Al-Hasa Urgent Care Clinic is an after-hours clinic available to patients who have medical conditions that cannot wait for regular clinic hours.

Cases are prioritized according to the screening assessment and during peak times the wait may be up to two hours.


Nurse Care Line

The Nurse Care Line provides consultation and assistance to patients and their families regarding healthcare information, home care and navigation of the JHAH health care system. During the call a plan of care is developed, which includes patient education and advice.

  • Call the Nurse Care Line at 800-305-4444, option 7
  • Staffed by Arabic and English speaking nurses
  • Open 7:30 a.m. to 3 p.m. Sunday through Thursday

Al-Hasa Pharmacy

You can ask medication questions of your pharmacist in a semi-private, relaxed setting while a robotic medication dispensing system delivers your medication.

Medication refill requests and Medication Management Clinic

Medication Refill

Request a refill for your medication prescription through:

  • The Centralized Contact Center (CCC)
  • Medication Management Clinic
  • HR Online Prescription Refill

Medication Management Clinic (MMC)

The Medication Management Clinic (MMC) is operational from 7:00 a.m. until 3:30 p.m. and can process:

  • Medication order extensions for a maximum of 30 days
  • Telephone requests for medication renewal

Patient Refferal to MMC

Patients will be referred to the MMC as follows:

  • Patients who visit the Primary Care Clinic for the purpose of medication/prescription renewal
  • Patients who visit the pharmacy for medication refills, however his/her prescription is expired or has no more refills and requires renewal

Immunization Rooms

Al-Hasa Health Center has two Immunization Rooms, one for adult patients and one for children:

  • The Adult Immunization Room is located in the Primary Care Clinic
  • The Pediatric Immunization Room is located in the Women and Children Clinic

Both Immunization Rooms have immunization cubicles, a preparation room and a comfortable waiting area.


Patient Relations & Medical Liaison Office

Patient Relations in the Al-Hasa Health Center provides multilingual staff to assist registered patients with their health care related concerns.

The Al-Hasa Medical Liaison Office offers assistance with obtaining copies of patient information, records, blood group certificate and immunization certificate.

Contact Patient Relations and Medical Liaison Office

Patient Relations

  • PatientRelations@JHAH.com
  • Call the Centralized Contact Center (CCC), option six
  • Visit the Al-Hasa Primary Care Patient Relations' Office

Medical Liaison Office

  • MLO@JHAH.com
  • Call the Centralized Contact Center (CCC), option four
  • Visit the Al-Hasa Primary Care Medical Liaison Office

Amenities & Services

To ensure that you have a pleasant experience during your visit, we offer many amenities and services to provide you with the comfort and assistance you are looking for at JHAH in Al-Hasa, such as

  • Wayfinding Map
  • Welcome Guides
  • Coffee Stand
Read more about our Welcome Guides

Welcome Guides

JHAH Welcome Guides are here to help you and your families find your way inside the Al-Hasa Health Center.


Health Education/ Nurse Clinic

Education and guidance for patients to support them in achieving their physician-directed health management goals.

Read more about Health Education Referrals and our Health Education Team

Health Education Referrals

This service is through referral by physician, care coordinators, nurses and pharmacists. Patients may self-refer by booking an appointment in the Al-Hasa Primary Care Clinic main reception or by calling the Centralized Contact Center.

Health Education Team

The team of Al-Hasa Diabetic Educators and Outpatient Case Managers includes a Diabetic Case Manager and a Foot and Wound Case Manager.

Al-Hasa Primary Care Clinic

Clinic Opening Hours

Sun - Thu: 7 a.m. - 3:30 p.m.


Al-Hasa Urgent Care Clinic

Clinic Opening Hours & Location

Sunday - Thursday:
3 p.m. - 7:00 p.m.
Weekends and Holidays:
11:00 a.m. - 7:00 p.m.
Location: Urgent Care Unit adjacent to the Emergency Room


Centralized Contact Center (CCC)

In Kingdom 800-305-4444
Out of Kingdom +966-13-877-3888

Find My Doctor

Find your Primary Care Physician in our Physician Directory.