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JHAH made a promise in its Mission statement: to enhance the health and wellbeing of the people we care for in an environment of quality. To keep that promise, JHAH has been making wide-ranging changes in its Pharmacy Services. These include leading edge technology, such as the robotic medication dispensing systems; expanding access to care by opening a new pharmacy in the Dhahran Core Area (Tower Building, North Wing, Room TN-178); and reconfiguring Pharmacy Services to support better communication and consultation between the pharmacist and the patient – seated, private cubicles have replaced windows. The focus of all these changes is the experience of our patients and their families.

The latest in the elevation of Pharmacy Services has been the redesign and renovation of the Dhahran Specialty Clinic Pharmacy in Building 61. In a single week, the pharmacy transformed from a standard design into an optimal environment to support elevated care and better clinical outcomes.

“Patients can now receive immediate counseling and education, which will result in improved therapeutic outcomes and a more informed patient”
Zakariya Dobayan

The new design is not simply a fresh coat of paint or process improvement. For the more than 600 patients per day who visit this Pharmacy, the new layout offers the following benefits:

  • Eight seated service cubicles replace the old two window system
  • Reduced waiting time due to increased capacity to serve patients
  • Better communication between the patient and the pharmacist, this enables the pharmacists to use their clinical knowledge and skills to help the patient achieve their physician-directed health goals.
  • Greater patient comfort with new furniture and digital screens
In the near future, the Specialty Clinic Pharmacy will also offer the Medication Management Clinic service.

This service is beneficial for patients taking multiple medications and aims to ensure safe and effective management of prescriptions, better health outcomes and increased patient safety. “Pharmacy cares” said Zakariya Dobayan, JHAH Director of Ambulatory Pharmacy Services. He added, “Patients can now receive immediate counseling and education, which will result in improved therapeutic outcomes and a more informed patient”.

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