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Welcome to Johns Hopkins Aramco Healthcare (JHAH). We look forward to partnering with you on your health and wellbeing.

The information below is for patients who are new to JHAH and is designed to ease your transition.

A comprehensive list of JHAH services

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Before Your First Appointment

Before scheduling your first appointment for either you or an eligible dependent, you need to have a file location assigned to you. You do this by contacting Medical Records and requesting where you’d like your file to be located, i.e., Dhahran, Al-Hasa, or Ras Tanura. File location assignment is made based on Saudi Aramco policy G.I 0151.004.To contact Medical Records, use one of the following:

You will next need to select a Primary Care physician. Please note: If a physician’s patient list is full, you will be notified. To learn more about the JHAH physicians, visit the Physician Directory. If you do not select a Primary Care physician within one month, one will be assigned to you. To select your physician, use one of the following:

Please note: To change your physician after your initial selection/assignment, you will need to send a detailed reason for the change request to the following:

A response could take a month and may not be approved.


Scheduling Your First Appointment

You schedule primary care appointments in advance or on the same day through one of the following:

  • Call the Centralized Contact Center: In Kingdom 800-305-4444, Out of Kingdom +966-13-877-3888. This automated, telephone-based system is available 24 hours a day, 7 days a week.
  • Sign up today for your online patient portal, MyChart – schedule and manage your healthcare online, from any location
  • Same day appointments can also be booked by going to Primary Care Clinic Reception early in the morning. Please note that same day appointments fill quickly.

Visit the Walk-In Care Clinic

  • At the Walk-In Care Clinic, you will be seen by an available physician (not necessarily your assigned physician).
  • These appointments are unscheduled, so you can expect to wait. During peak times, the wait could be two hours.
  • If it is not urgent, it is best to schedule an appointment with your Primary Care physician.

Please note that appointments cannot be made with specialist physicians. Referrals to specialists are made by your Primary Care physician based on medical need.


At Your Appointment

For you or your dependent’s first visit, bring any medication(s) you or the dependent are currently taking along with their available medical and immunization records.


Walk-In Care Clinic & Pharmacy Services

Walk-In Care Clinic:

Sun - Thu: 7 a.m. - 9 a.m. and 3:30 p.m. – 9 p.m.

Weekends and Holidays: 7:30 a.m. - 9 p.m.
Last registration is at 8:30 p.m.

Please note that:

  • Patients with medical emergencies should go to the nearest Emergency Room.
  • Patients requiring laboratory tests, a well physical exam or non-urgent care MUST schedule a regular appointment.

After Hours Pharmacy Services

Sun - Thu: 4 p.m. – 8:30 pm.

Friday & Saturday and during Saudi Aramco holidays: 7:30 a.m. – 8:30 p.m.

Please note that you will be required to show a government or company ID card to obtain your medications.

If you have an active prescription and require a refill, you can call the Centralized Contact Center: In Kingdom 800-305-4444, Out of Kingdom +966-13-877-3888.


JHAH Patient Visiting Hours

Daily 1 p.m. to 9 p.m.

For More Information

Contact Patient Relations: