Extended service hours for the MyChart Help Desk 7 a.m. to 6 p.m.

If you need help signing up for MyChart, or would like to ask a question, email: MyChart@JHAH.com, or phone: 800-305-4444 ( 013-877-3888 from mobiles or out-of-Kingdom) and select Option 8.

Our staff are responding to a high volume of MyChart requests and we apologize for any delays.
During the implementation of the electronic health record, Epic, some delays in JHAH clinics are to be expected.

Your patience is appreciated and we will do our best to serve you.


If you have a customer service concern, please contact Patient Relations by emailing: PatientRelations@JHAH.com, or calling 800-305-4444 and selecting Option 6 (during working hours).

Learn more:

MyChart FAQs
How to request or grant access to a medical record
How to add medical appointment to your calendar

Download MyChart app