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Nadia Alshammari
I am proud to be part of an organization that strives for excellence and focuses on improving patient satisfaction and employee motivation. One of my first projects since I started in July 2016 was the JHAH Frontline Improvement Project. My team’s aim was to re-engage and motivate non-clinical frontline staff. We worked to train the staff on standards of excellence in customer care and to monitor the quality of their performance over time to offer feedback on strengths and areas of improvement. I take pride in the results we’ve seen at JHAH Call Center, where call quality improved drastically since the start of the project. Seeing JHAH Call Agents feel valued, engaged at work, and performing at their best lets us know that we’ve done our job. I hope to be involved in similar projects moving forward and continue to raise the bar for excellence at JHAH.
Nadia Alshammari

Education & Training

  • Bachelors of Science in Biochemistry & Bachelors of Arts in International Affairs from Northeastern University Boston, MA, 2012
  • Master of Public Health (MPH) from Boston University, Boston, MA, 2016

Work History

Worked for a year with Japan Emergency NGO on Health Promotion Projects at the Zaatari Refugee Camp in Jordan