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Tatiana Mezerhane
Working in customer service and process improvement for the last 13 years made me realize that the key for an organization to stand-out is to adopt a customer-centric approach. It is all about the experience. I am very happy to be part of this great organization, and I look forward to being part of a team that focuses on patient satisfaction through real-time feedback and through programs that assist in making a difference in patients’ experiences.
Tatiana Mezerhane

Education & Training

Bachelor of Science in Business and Management from the University of Maryland at College Park, Maryland, U.S.A.

Work History

Joined JHAH in December 2015 as the Patient Experience Director

  • Community Services Compliance and Operational Excellence Supervisor, Saudi Aramco, November 2014 – November 2015
  • Community Services Customer Care Center Supervisor, Saudi Aramco, January 2011 – November 2014
  • Process Improvement Team Leader, Saudi Aramco, October 2009 – January 2011
  • Customer Relations Coordinator, Saudi Aramco, May 2005 – October 2009