Patient Relations
At Johns Hopkins Aramco Healthcare (JHAH), we know that for patients and visitors, a hospital visit can be both worrying and confusing. To support you, and make your hospital visit as comfortable as possible, this page will help you plan your visit, with information on what to expect and the services and facilities we offer.
We are here to help you and your family at every stage of your journey with us, and our hospital teams strive to enhance the health and wellbeing of the people we care for - providing world-class care close to home.
To benefit from our complete set of healthcare services, you will first need to be registered with us, have a Primary Care physician assigned to you and schedule your first appointment. Find out how ›
Our outpatient services enable us to provide quality treatment without the need for you or your loved one to remain in hospital overnight. Find out more about what to expect ›
Find out all you need to know about your hospital stay, from the services we offer for inpatients, to what to bring with you, visiting times and arrangements for going home ›
Plan your visit with information about visiting times, our facilities and services, and what you can and cannot bring to our hospitals ›
Our Medical Liaison Office team is here to assist you with:
Find out about our opening hours at Visit Us. For urgent requests, while you are in the hospital, ask the nearest charge nurse.
You can request your medical information to be released directly from your MyChart account. Once we have processed your request, you will be able to view or download the medical information. To request the release of medical information for a dependent, you will need to submit the request through your proxy access to their MyChart account. For requests involving physical records i.e., imaging CDs, we will let you know when it is ready for pick-up at our Medical Liaison Office.
Alternatively, you may also choose to contact our team to request the release of medical information and reports. To receive a copy of a medical record/summary for dependents over 18 years old, such as dependent parents, visit the JHAH Medical Liaison office. Your dependent needs to be present to sign the ‘Authorization to Request Release of Medical Records’ form. If your dependent is not able to come to JHAH, you will need to present a JHAH approved evidence of authorization, such as a notarized power of attorney or a court order.
Our multilingual Patient Relations team is here to talk with you about:
Find out about our opening hours at Visit Us. For urgent requests, while you are in the hospital, ask the nearest charge nurse.
We make every effort to provide a comfortable and inclusive environment for our patients and visitors. Our dedicated teams are on hand to answer any questions you may have about our facilities or aspects of care.
Our accessible facilities for patients and visitors include:
JHAH MyChart empowers you to manage your healthcare through an easily accessible online portal. You can view a summary of your clinic visits, receive reminder notices for important preventive health actions and even improve your medication management.
We are committed to providing you with the very best care and hospitality at all times. To help us achieve this – and make any necessary improvements – we encourage both patients and visitors to tell us about their experience with JHAH. Have your say by talking to members of staff who have cared for you, and by taking our patient satisfaction survey sent to you via SMS 72 hours after your discharge from hospital.
If you would like to discover more about JHAH, and explore our proud history and leadership, please visit our About Us page
To find out more about the clinics and services offered at JHAH facilities, visit our Primary Care pages
