Children’s Care

JHAH policy requires a parent/guardian to be present during a telephone or video visit for patients younger than 18 years of age. Telephone Visits are available for Pediatric patients. Please see age bracket definition below:

Dhahran: 12 years and below

Al-Hasa and 'Udhailiyah: 14 years and below

Abqaiq and Ras Tanura: 6 years and below

Book a scheduled telephone or video visit with your primary care and pediatric primary care physician by

• Calling us at 800-305-4444 and follow the prompts.
• Booking an appointment in MyChart. 

Appointments in MyChart are offered seven days a week, 24 hours per day. Note that appointments for after-hours and weekends are available either the same day or the day before.

Note: We also have a Direct Call service for after-hours with no appointment necessary.

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Registered patients also have access to more immediate help after hours with no appointment needed for both adults and importantly for pediatric primary care saving unnecessary worry or trips to the Emergency Department late at night.

Simply call 800-305-4444 between 7 p.m. and 7 a.m., seven days a week and you can speak directly to a qualified pediatric primary care provider.

• Have a fully charged mobile phone or landline with reception
• Make sure the contact information JHAH has on file is correct and up to date
• Have your National ID or Iqama at hand to verify your identity over the phone

At the time of your appointment, you will receive a call from JHAH.

Please note: If you do not respond to the call within your scheduled time, you will not be seen as the doctor is scheduled with other patients. Appointments may be canceled one hour before the appointment through MyChart or by calling 800-305-4444, during working hours.

Care Anywhere 24/7 access provides much of the same services as our in-person appointments in primary care.

Our pediatric primary care experts can support you with:

• Treatment for common diseases
• Counseling and education
• Addressing mental health issues
• Assessing urgent symptoms and conditions
• Providing expert advice
• Answering queries regarding laboratory test results
• Prescriptions for acute conditions only
• Supporting with prescription refills for existing and non-controlled drugs only (unless a patient has not had a primary care visit in the last six months, in which case patients need to book an in-person primary care appointment as per standard practice)
• Refer to physiotherapy and occupational therapy.
• Book Lab tests or diagnostics

The after-hours call service can also support making, changing, or canceling appointments.