Emergency Care

Emergency Numbers

Save these emergency numbers on your phone.

Emergency Care

Our specially trained emergency teams respond to a wide variety of illnesses and injuries needing urgent medical attention. Rest assured that your safety, care and wellbeing are our priority.

JHAH Emergency Medical Services (EMS)  locations

At Johns Hopkins Aramco Healthcare (JHAH), we ensure you are offered emergency care close to where you live, with EMS available at our facilities in Dhahran, Abqaiq, Al-Hasa, Ras Tanura, and 'Udhailiyah. All of these are open 24/7. 

When to seek emergency care

Our Emergency Medical Services teams provide care and treatment when you are seriously ill or have an injury that would threaten your life or physical wellbeing if not treated quickly. Chronic illnesses that are stable, non-urgent illnesses such as flu, and cases that do not pose an immediate threat, are better and more quickly treated in other areas of our healthcare system, such as in our Primary Care clinic.

Your role

Average wait times for our Emergency Medical Services can vary. If you're uncertain whether emergency care is needed, consider visiting the nearest JHAH EMS. For non-urgent situations, seeking help in Primary Care is often the better choice. Your Care Team’s deep understanding of your medical history allows them to provide more efficient treatment tailored to your needs.

What to expect from Emergency Medical Services

A visit to the EMS is hopefully rare for most people. So, it is important to know that emergency medical services are different from a scheduled appointment at your doctor’s office.

As you wait to be treated, you may notice that some people who came in after you are being seen before you. We practice a system called triage, where the most critically ill or seriously injured are treated first – regardless of where they fall in line. Even those people who come in by ambulance may go through the triage process.

What to bring and what not to bring when receiving emergency care

Remember to bring all medications that you have been using before your visit. You can bring essential personal items such as a mobile phone. We understand that you need support and encouragement during your visit, and we allow one visitor to stay in the treatment area with you. Other friends or family members may wait outside.

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We appreciate your patience

A visit to EMS can be stressful for you and your loved ones, so we appreciate your understanding, cooperation and patience in helping our staff to provide you with the most appropriate care. If you have any questions during or after your visit, please let us know.

Amenities at emergency care

For your convenience, our waiting areas offer Wi-Fi access and televisions. Mobile phones are also allowed. Food and drink can be purchased from nearby cafes or vending machines.

For visiting hours and location details, refer to the waiting-room card given to you on arrival, or ask a nurse. The card will also help you to locate the mosque and prayer rooms.