Patient Relations
At Johns Hopkins Aramco Healthcare (JHAH), we know it is important for you to quickly and easily refill a prescription, or find out more about your prescribed medication. Your MyChart online health portal enables you to arrange medication refills wherever you are, and can send you notifications when medication is available for you to collect or renew. You won’t have to travel far to collect your medication, as all of our clinics have a pharmacy where prescriptions ordered by our expert physicians can be conveniently filled.
Our pharmacists play an important role in providing you with value-driven pharmaceutical care of the highest quality and safety standards. In addition to checking that your medication is clinically correct, safe, and accurate, they provide health advice on minor health concerns and will talk you through how to take any new medication. They can also support you with medication refill extensions of up to 30 days, and process your medication renewals if your prescriber is unavailable.
All Johns Hopkins Aramco Healthcare (JHAH)-registered patients with active refills receive SMS reminders seven days ahead of their due date and you can easily arrange this refill via MyChart.
Arrange for medication refills via your online health portal, MyChart. Once logged in, you can see when your medication is ready for renewal, easily request refills, and find out more about the medication you have been prescribed. You can also request MyChart notifications that will inform you when medication is ready for pick-up or renewal.
How to refill/renew your medication on MyChart. Download guide
All other locations will continue to operate medication collections during their usual opening hours.
Alternatively, you can visit any of our Medication Management Clinics (MMC) to obtain a refill or call our Centralized Contact Center to request a refill. If your prescription needs to be renewed and your prescription supply is low, you can visit any MMC to obtain an extension renewal or call the Centralized Contact Center to place an extension renewal request in the system. An extension renewal is a smaller quantity that will ensure your medication doesn’t run out before your next physician appointment.
For your convenience, JHAH offers you secure, virtual face-to-face interactions with a pharmacist.
Have your medication questions answered; get your refills extended; and receive visual advice from your pharmacist, all from the comfort of your home.
800-305-4444, follow the prompts
Sunday to Thursday 7 a.m. – 3 p.m.
Our home delivery service for medication refills is available to JHAH registered patients as part of JHAH’s continuous efforts to enhance and personalize patient and family experience.
The service is available to eligible JHAH patients residing within the below-listed Eastern Province areas.
The Home Delivery Service will deliver medication refills within three working days of the request.
Request for medication refills home delivery via your online health portal, MyChart. Access MyChart and select the service.
To prevent or reduce the occurrence of side effects from some medicines, read the medication risk reduction awareness information
Our state-of-the-art robotic systems – the first in the Gulf region and only the second outside the U.S. – ensure safe medication dispensing. They are designed to provide an efficient, private and personalized experience.
Watch our robotic medication video below to find out more.
JHAH is a keen supporter of ‘EnviroGreen’, which encourages the return of unused and/or expired medications, enabling healthcare professionals to dispose of them in a safe and environmentally friendly manner. Please check your cabinet for unwanted medications, put them in a plastic bag and ensure that liquid preparations are sealed tightly to avoid any spillage. The bag can then be dropped off at our special collection bins, which you can find at all JHAH pharmacy locations.
As the holy month of Ramadan draws near, special considerations regarding medication compliance and appropriate diet can be anticipated.
We would like to share with you some tips to use your medication safely during the holy month.
Open now
National day hours are in effect: September 22-23, 2024.
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9 a.m. - 9 p.m. |
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9 a.m. - 9 p.m. |
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7 a.m. - 9 p.m. |
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7 a.m. - 9 p.m. |
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7 a.m. - 9 p.m. |
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9 a.m. - 9 p.m. |
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National day hours are in effect: September 22-23, 2024.
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7 a.m. - 6 p.m. |
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National day hours are in effect: September 22-23, 2024.
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7 a.m. - 3:30 p.m. |
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7 a.m. - 3:30 p.m. |
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7 a.m. - 3:30 p.m. |
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National day hours are in effect: September 22-23, 2024.
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National day hours are in effect: September 22-23, 2024.
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1 p.m. - 3:45 p.m. |
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National day hours are in effect: September 22-23, 2024.
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9 a.m. - 5 p.m. |
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National day hours are in effect: September 22-23, 2024.
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7 a.m. - 11 p.m. |
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7 a.m. - 11 p.m. |
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7 a.m. - 11 p.m. |
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National day hours are in effect: September 22-23, 2024.
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7 a.m. - 11 p.m. |
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7 a.m. - 11 p.m. |
| Tue |
7 a.m. - 11 p.m. |
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7 a.m. - 11 p.m. |
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7 a.m. - 11 p.m. |
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7 a.m. - 11 p.m. |
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National day hours are in effect: September 22-23, 2024.
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7 a.m. - 3:30 p.m. |
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7 a.m. - 3:30 p.m. |
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7 a.m. - 3:30 p.m. |
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You can arrange for a change in your medication pick-up location via your online health portal, MyChart. Once logged in, you can see when your medication is ready for renewal, easily request refills, and change your medication pick-up location.
Call 800-305-4444 to speak to our pharmacists to request a change in your medication pick-up location.
