Patient Relations
The Clinical Services Plan (CSP) is an ambitious program of transformation, led by Dr JJ de Gorter (JHAH Chief Of Staff). It involves five overarching clinical goals and sixteen objectives. It is being delivered over a five-year period and will ensure every patient receives the highest quality health care.
Ultimately, we intend to offer our patients a compelling healthcare service that enables JHAH to grow sustainably and to make a lasting difference to people’s lives -whether it is providing immediate guidance to a worried parent whose child has a fever at 2 a.m., or providing holistic healthcare to a grandfather in his 60s suffering from multiple comorbidities, or offering rapid emergency intervention to a 45-year old heart attack victim, or ensuring faster post-operative recovery for those undergoing a knee replacement. These are just some of the many real-life situations being optimized through the CSP.
We are curating a series of case studies that showcase various initiatives within the CSP, each highlighting the challenges addressed, the project mobilization process, the benefits delivered, and the lessons learned. Several case studies have already been published on our website, with more to be added in the future.
These case studies target a broad spectrum of readers, including:
Stay Engaged! Return to this page frequently as we continue to add new and insightful case studies.
See how JHAH identifies and adopts cutting-edge healthcare innovations to enhance patient care and services.
Learn how JHAH's Back Referral Program improves access to specialized care for non-registered patients.
See how JHAH reduced endoscopy waiting times from months to weeks, enhancing efficiency and patient satisfaction.
Explore how JHAH improved surgical access, increasing operating room productivity and reducing patient wait times.
Explore how JHAH optimized primary care services by increasing capacity, extending hours, and improving patient scheduling.
Discover how JHAH’s Ras Tanura facility enhanced access by increasing scheduled appointments and reducing unplanned visits.
Explore how JHAH optimized 26 referral pathways, enhancing efficiency, standardizing processes, and significantly reducing inappropriate specialty care referrals.
Learn how JHAH’s Cath Lab tackled bed shortages, increased capacity, and introduced new procedures to improve patient care and meet growing cardiovascular demands.
Discover how JHAH improved emergency care by introducing an Urgent Care Unit to reduce wait times and enhance care for non-critical patients.
See how JHAH applied the WISN model to strategically reshape its physician workforce, ensuring efficient staffing and improved patient care.
Discover JHAH’s strategic management of its Clinical Services Plan, driving innovation and delivering high-quality healthcare across the Kingdom.
Discover how JHAH implemented the Hospital at Home program to deliver hospital-level care to patients in the comfort of their own homes, freeing up hospital capacity, enhancing recovery, and improving patient satisfaction.