Patient Relations
I am proud to state that Johns Hopkins Aramco Healthcare (JHAH) not only continues our commitment to providing a comprehensive, adaptive environment for our patients, families, visitors, and employees, we strive to actively support inclusion and diversity throughout our organization.
In 2021, we achieved gold certification from Mowaamah, with a 99% compliance. This was a huge honor and since then, we have continued to work in partnership with our employees and our community to uphold the high standards expected under this certification.
Throughout the last few years, we have made tremendous progress in focusing on the strategy and meeting the objectives established by our Person-Centered Care Committee and the Persons with Disability Sub-Committee: Below I have outlined just a few examples of the incredible work being delivered.
Person -centered care communication and compassion training:
This training continues to be a top priority on our agenda. In 2022, more than 85% of JHAH employees received training, and we introduced virtual sessions for better accessibility. These on-going sessions empower our staff and support them through our cultural change and sustains any improvements done in clinical, operational and mostly patient experience.
Language Bank of volunteer staff capable and willing to serve as interpreters, including a sign-language interpreter.
This is a major step forward in inclusivity and supporting improved patient experience ensuring that all patients can clearly communicate with their healthcare providers. This initiative has also been used to support improvements in our marketing efforts; sign language is now being included in videos with the ambition we expand the number of videos with sign language in 2025.
Several facility projects were also implemented that have had a profound impact on patients. This includes the new Dental treatment room providing an accessible room for the ease, comfort and convenience for patients with disabilities and special needs.
Moving forward and in harmony with Saudi Vision 2030, JHAH continues its commitment to enable everyone, including persons with disabilities, to be integrated, independent and to feel respected. Our mission is to make our organization fully accessible and inclusive, where education, job opportunities, and staff retention are conducted without discrimination.
I am confident that our efforts will make JHAH the standard that other healthcare providers strive to achieve in being a fully inclusive person-centered environment of care, where care is delivered with compassion, empathy, commitment and consistency.
Salem A. Al-Shehry
Chief Operating Officer (COO)
Johns Hopkins Aramco Healthcare
For specific inquiries about persons with disability concerns or request for assistive or supportive services, please contact us
JHAH joins the World Alliance for Breastfeeding Action and the MOH in supporting World Breastfeeding Week
We are providing state-of-the-art teaching modalities to help build the skills of future family physicians
Find out how changes to how we manage the pain of sickle cell disease have led to a massive drop in emergency care and hospitalization
How eye surgery at JHAH has helped save the sight of three local residents
Mostly growth is a slow, steady process. Al-Hasa Health Center is currently experiencing a growth spurt
JHAH is the first hospital in the Kingdom to integrate the leading electronic health record system, Epic
JHAH CEO outlines his commitment to providing an inclusive, adaptive environment for everyone, including patients, families, visitors, and employees
JHAH Becomes the First Private Institution to be Accredited by Saudi Commission for Health Specialties (SCFHS) for Postgraduate Medical Training
JHAH presented with the 2019 National Patient Safety Award for a project in the category “Medical Institutions / Pharmacy”.
JHAH is proud to be the first hospital in the Eastern Province to conduct a Stereotactic Radiosurgery using TrueBeam accelerators
JHAH awarded “Gold” Person-Centered-Care Certification by Planetree
One of only two organizations in the Kingdom, and one of three in the GCC, with accreditation in Echocardiography - Adult Transthoracic
Specialists from Johns Hopkins Medicine U.S. are sharing their expertise in ongoing medical rotations on the ground at JHAH
A Saudi Aramco employee thanks his physician at JHAH for successfully removing his brain tumor
JHAH Orthopedic team performed a complex surgery that significantly reduced the chronic hip pain of a patient born with a rare case
The misconceptions and misinformation over a globally adopted and life-changing surgery are changing; learn more
JHAH achieved the ISSA’s Cleaning Industry Management Standard (CIMS) certification with honors.
How JHAH is Using AI Cognitive Computing Models to Identify Deteriorating Patients Sooner
The (MRI) team utilized their imaging skills to confirm the success of a lifesaving. Read more
JHAH is a regional pioneer in using MIS on the foot and ankle. Read more
Dr. Diamond Joy, Gastroenterologist, and team performed the first pH of manometry service and the first case of adult esophageal manometry at JHAH
Johns Hopkins Aramco Healthcare's recent roundtable titled Managing Change in Healthcare Transformation provided an insightful and timely discussion
November 17, is a global awareness day that aims to draw attention about preterm birth
JHAH introduced Rezum Water Vapor Therapy to quickly and easily solve the problem of enlarged prostates
Al-Hasa Health Center (AHHC) is now offering CT perfusion, a specialized-ray that uses computed tomography to show the flow of blood in the brain.
JHAH Al-Hasa Pharmacy participated in a Global Antimicrobial Week event held at King Faisal University in coordination with the Ministry of Health’s Public Health Authority
For more than eleven years, the Dhahran-Aramco Girl Scout Troop 22 has supported cancer patients, particularly children, and their families. This year they saw an opportunity and took it as their own
JHAH has won the Ada'a Health Program Award for a clinical audits project on Improving Compliance with Venous Thromboembolism (VTE) Risk Assessment and Prophylaxis
The JHAH Orthopedics Surgery Department added another treatment option to the already impressive list of options it provides patients suffering from serious ankle pain.
Johns Hopkins Aramco Healthcare has maintained gold Mowaamah certification since 2019 with 99% compliance rate
JHAH’s Care Anywhere 24/7 access to Primary Care now includes pediatric primary care experts with immediate access
The new Children’s Medical Center in Dhahran continues to expand with Pediatric Specialty Services moving to the second floor, Building 552
JHAH joined Saudi Aramco in hosting over 170 healthcare professionals at a special event for International Women’s Day
DaVinci Robotic Assisted Surgery achieved a record 300 procedures in 2023
Dhahran Children’s Medical Center highlights our commitment to quality and safety of care
Johns Hopkins Aramco Healthcare becomes first facility in Eastern Province to implement “Pulsed Field Ablation Technology”
JHAH is the first healthcare institution in GCC to obtain Pediatric and Congenital Transthoracic Echo Lab Accreditation
No more monthly trips to Dhahran Medical Center to receive Vascular Edothelial Growth Factor injection
Al-Hasa Health Center Orthopedics dramatically increases Total-Knee Replacement surgeries
JHAH Facilities Management & Services Team wins Client Best Practices (Corporate) and Digital Transformation Awards.
Celebrating the excellence of JHAH individuals and teams for their positive effect on patient care and the organization
Discover dedicated scoliosis care—from diagnosis to treatment—at the new JHAH Scoliosis Clinic
Our registered nurse Fraulein Tabuzo saves baby Arwa
The Supply Chain Department optimizes inventory management with an innovative state-of-the-art barcoding system
JHAH team of surgeons conduct the first complex resection and reconstruction of the tongue and mouth floor
JHAH urological surgery team conducted its first robotic pyelolithotomy of a kidney stone in an abnormally positioned kidney
A vital treatment option for multiple myeloma, lymphoma and other cancers
Recycling Guidelines at JHAH to safeguarding the environment
Colon cancer screening can detect the disease in its early and treatable stages
Marking a decade, Saudi Aramco and Johns Hopkins Medicine renew their commitment to world-class healthcare.
JHAH introduces self-service check-in kiosks at Primary Care clinics in Buildings 50 & 552. Skip reception lines, get instant directions & easy check-in
Johns Hopkins Aramco Healthcare (JHAH) Receives Highest Certification for Excellence in Person-Centered Care from Planetree
