Patient Relations
We welcome you to Johns Hopkins Aramco Healthcare (JHAH) and thank you for choosing JHAH to help you manage your health condition. We are proud to offer a friendly and professional approach to your care, excellent facilities for you and your family, and world-class expertise and service.
At JHAH, we offer outstanding care in a healing environment delivered by a team of healthcare professionals. We are a teaching hospital, and our clinicians stay up-to-date with the latest evidence-based developments through education and training. One hundred percent of our consultants are western board certified.
Do you want to know more? You can request a call-back from our team or call 013-8708378, and we will walk you through the process and eligibility criteria.
JHAH MyChart empowers you to manage your healthcare through an easily accessible online portal. You can view a summary of your clinic visits, receive reminder notices for important preventive health actions and even improve your medication management.
Calling our central number 800-305-4444 will give you options for us to direct your call to the right team, whether for appointments, Medical Liaison Office, or Patients Relations. You can also reach our teams through the designated online forms ›
Our wayfinding technology is here to ensure your visit to JHAH Dhahran Health Center runs smoothly. The enhanced JHAH navigation application is now available on the Apple App Store and Google Play ›
Coming to the hospital can be an uneasy time for you and your family, and we would like to assure you that our staff at Johns Hopkins Aramco Healthcare (JHAH) will do their best to make your hospital stay as comfortable as possible. To find out all you need to know about your hospital stay, from the services we offer for inpatients, to what to bring with you, visiting times and arrangements for going home, visit our Inpatient Information page
To benefit from our complete set of healthcare services, you will first need to be registered with us, have a Primary Care physician assigned to you, and schedule your first appointment. This process should only take a few minutes.
At JHAH, we know it is important for you to quickly and easily refill a prescription, or find out more about your prescribed medication. Our MyChart online health portal enables you to arrange medication refills wherever you are, and can send you notifications when medication is available for you to collect or renew. You won’t have to travel far to collect your medication, as all of our clinics have a pharmacy where prescriptions ordered by our expert physicians can be conveniently filled.
We are committed to providing you with the very best care and hospitality at all times. To help us achieve this – and make any necessary improvements – we encourage both patients and visitors to tell us about their experience with JHAH. Have your say by talking to members of staff who have cared for you, and by taking our patient satisfaction survey sent to you via SMS 72 hours after you’re discharge from the hospital.
If there is a matter you wish to discuss with us in more detail – whether that is positive feedback about a member of staff who has “gone the extra mile” in caring for you, or something you feel we could have done better, our multilingual Patient Relations team would like to hear from you.
Contact us by calling our Centralized Contact Center on 800-305-4444 (in Kingdom) or +966-13-870-3888; writing to us; or by dropping into one of our Patient Relations offices, which can be found across our sites (ask at your local health center’s reception for details).
Find out about our opening hours at Visit Us. If you need to speak with us urgently out of hours, speak with a unit charge nurse.
If your Primary Care physician or specialist healthcare provider decides that tests are needed to more accurately diagnose your particular condition, you may be asked to provide a blood, urine, stool or tissue sample.
In most cases, you will receive your test results in one to eight hours, but be aware that less common tests – bacteria culture tests, for example – may take longer. To obtain your results, log in to MyChart, call us, or visit your closest laboratory, which will be open Sunday through Thursday. You can also request MyChart notifications that will inform you when your test results are ready for viewing.
Please note: upon collection of your results, you will be asked to provide two forms of identification.
Find out more about laboratory services with our Frequently Asked Questions