Patient Relations
March 2020 - Johns Hopkins Aramco Healthcare (JHAH) has been awarded gold certification for excellence in Person-Centered Care by Planetree International. This Person-Centered Care Certification® recognizes the organization’s achievements and innovation in the delivery of Person-Centered Care. JHAH is one of only 97 healthcare organizations worldwide to earn this prestigious certification and is the fourth in the kingdom and largest healthcare organization in the Middle East to be certified to date.
Gold certification for excellence in person-centered care represents the highest level of achievement in person-centered care grounded in quantitative evidence and standards. Person-centered healthcare values the active participation of staff, patients, and their families throughout the healthcare process with a strong emphasis on partnership, compassion, transparency, inclusion, and quality.
There is a growing body of scientific research connecting patient and family engagement to improved health outcomes. The JHAH journey to person-centered care certification started in 2018, when JHAH committed to improve the entire healthcare experience by engaging patients, families, and all levels of staff.
“Becoming a person-centered healthcare organization requires reshaping our culture. The Gold Certification signals to JHAH’s patients and community that this is an organization where staff partner with patients and their families and where patient and family comfort, dignity, empowerment, and well-being are considered key elements of providing top-quality clinical care.” Being a person-centered healthcare organization is key to continuing to improve quality, safety and experience” stated Dr. Daniele Rigamonti, Chief Executive Officer JHAH.
Surveyors from Planetree were on-site at five JHAH facilities as part of the ‘Validation Visit’, February 16 – 20, 2020, to assess the organization’s achievements and commitment to the culture of person-centered care. The assessment criteria include the quality of patient-provider interactions, access to information, family involvement, and the physical environment of care. Importantly, the criteria also measure how the organization supports staff, opportunities for staff, patients, and whether families have a voice in the way care is delivered, and the ways in which JHAH is reaching beyond its walls to care for its community. As part of their assessment, the Planetree team interviewed focus groups that included frontline staff, clinical staff, and patients and their family members.
“We all played a role within our sphere of influence; understanding the anxiety of patients, acknowledging the concern of families and fulfilling the expectations of our colleagues. Collectively, we have changed and are changing the culture of our work environment and our lived experience” stated Dr. Amar Sattar, Co-Chairman of the JHAH Person-Centered Care Council.
JHAH joins the World Alliance for Breastfeeding Action and the MOH in supporting World Breastfeeding Week
We are providing state-of-the-art teaching modalities to help build the skills of future family physicians
Find out how changes to how we manage the pain of sickle cell disease have led to a massive drop in emergency care and hospitalization
How eye surgery at JHAH has helped save the sight of three local residents
Mostly growth is a slow, steady process. Al-Hasa Health Center is currently experiencing a growth spurt
JHAH is the first hospital in the Kingdom to integrate the leading electronic health record system, Epic
JHAH CEO outlines his commitment to providing an inclusive, adaptive environment for everyone, including patients, families, visitors, and employees
JHAH Becomes the First Private Institution to be Accredited by Saudi Commission for Health Specialties (SCFHS) for Postgraduate Medical Training
JHAH presented with the 2019 National Patient Safety Award for a project in the category “Medical Institutions / Pharmacy”.
JHAH is proud to be the first hospital in the Eastern Province to conduct a Stereotactic Radiosurgery using TrueBeam accelerators
One of only two organizations in the Kingdom, and one of three in the GCC, with accreditation in Echocardiography - Adult Transthoracic
Specialists from Johns Hopkins Medicine U.S. are sharing their expertise in ongoing medical rotations on the ground at JHAH
JHAH Chief Operating Officer (COO) outlines his commitment to providing an inclusive, adaptive environment for everyone
A Saudi Aramco employee thanks his physician at JHAH for successfully removing his brain tumor
JHAH Orthopedic team performed a complex surgery that significantly reduced the chronic hip pain of a patient born with a rare case
The misconceptions and misinformation over a globally adopted and life-changing surgery are changing; learn more
JHAH achieved the ISSA’s Cleaning Industry Management Standard (CIMS) certification with honors.
How JHAH is Using AI Cognitive Computing Models to Identify Deteriorating Patients Sooner
The (MRI) team utilized their imaging skills to confirm the success of a lifesaving. Read more
JHAH is a regional pioneer in using MIS on the foot and ankle. Read more
Dr. Diamond Joy, Gastroenterologist, and team performed the first pH of manometry service and the first case of adult esophageal manometry at JHAH
Johns Hopkins Aramco Healthcare's recent roundtable titled Managing Change in Healthcare Transformation provided an insightful and timely discussion
November 17, is a global awareness day that aims to draw attention about preterm birth
JHAH introduced Rezum Water Vapor Therapy to quickly and easily solve the problem of enlarged prostates
Al-Hasa Health Center (AHHC) is now offering CT perfusion, a specialized-ray that uses computed tomography to show the flow of blood in the brain.
JHAH Al-Hasa Pharmacy participated in a Global Antimicrobial Week event held at King Faisal University in coordination with the Ministry of Health’s Public Health Authority
For more than eleven years, the Dhahran-Aramco Girl Scout Troop 22 has supported cancer patients, particularly children, and their families. This year they saw an opportunity and took it as their own
JHAH has won the Ada'a Health Program Award for a clinical audits project on Improving Compliance with Venous Thromboembolism (VTE) Risk Assessment and Prophylaxis
The JHAH Orthopedics Surgery Department added another treatment option to the already impressive list of options it provides patients suffering from serious ankle pain.
Johns Hopkins Aramco Healthcare has maintained gold Mowaamah certification since 2019 with 99% compliance rate
JHAH’s Care Anywhere 24/7 access to Primary Care now includes pediatric primary care experts with immediate access
The new Children’s Medical Center in Dhahran continues to expand with Pediatric Specialty Services moving to the second floor, Building 552
JHAH joined Saudi Aramco in hosting over 170 healthcare professionals at a special event for International Women’s Day
DaVinci Robotic Assisted Surgery achieved a record 300 procedures in 2023
Dhahran Children’s Medical Center highlights our commitment to quality and safety of care
Johns Hopkins Aramco Healthcare becomes first facility in Eastern Province to implement “Pulsed Field Ablation Technology”
JHAH is the first healthcare institution in GCC to obtain Pediatric and Congenital Transthoracic Echo Lab Accreditation
No more monthly trips to Dhahran Medical Center to receive Vascular Edothelial Growth Factor injection
Al-Hasa Health Center Orthopedics dramatically increases Total-Knee Replacement surgeries
JHAH Facilities Management & Services Team wins Client Best Practices (Corporate) and Digital Transformation Awards.
Celebrating the excellence of JHAH individuals and teams for their positive effect on patient care and the organization
Discover dedicated scoliosis care—from diagnosis to treatment—at the new JHAH Scoliosis Clinic
Our registered nurse Fraulein Tabuzo saves baby Arwa
The Supply Chain Department optimizes inventory management with an innovative state-of-the-art barcoding system
JHAH team of surgeons conduct the first complex resection and reconstruction of the tongue and mouth floor
JHAH urological surgery team conducted its first robotic pyelolithotomy of a kidney stone in an abnormally positioned kidney
A vital treatment option for multiple myeloma, lymphoma and other cancers
Recycling Guidelines at JHAH to safeguarding the environment
Colon cancer screening can detect the disease in its early and treatable stages
Marking a decade, Saudi Aramco and Johns Hopkins Medicine renew their commitment to world-class healthcare.
JHAH introduces self-service check-in kiosks at Primary Care clinics in Buildings 50 & 552. Skip reception lines, get instant directions & easy check-in
Johns Hopkins Aramco Healthcare (JHAH) Receives Highest Certification for Excellence in Person-Centered Care from Planetree
